Shipping The Perfect Purée of Napa Valley Website Store Terms & Conditions SEVERE WEATHER CONDITIONS Severe weather conditions may affect delivery of your order. The Perfect Purée reserves the right to delay shipment of orders due to inclement weather or severe heat conditions. Customers with delayed orders will be contacted. Holiday Shipping Notice In observance of Good Friday/Easter our offices are closed Friday, March 30th Orders will process and ship Monday, March 26th through Wednesday, March 28th Orders received after 9:00 am (PST) on Wednesday March 28th will ship Monday, April 2nd Order Fulfillment Orders received after 9:00 am PST will be shipped the following business day, unless received on Thursday. Orders received after 9:00 am PST on Thursday will ship the following Monday. Order Minimums & Maximums Maximum order is 12 jars to the same shipping address. Maximum order is 12 jars per month. Orders over 12 jars will be referred to a local distributor. If you need to order more than 12 jars, click here to view order information for Foodservice & Manufacturers. Shipping All products are PERISHABLE and must be shipped FROZEN via FedEx Standard Overnight. Shipping cost is based on FedEx Standard Overnight rates to the zip code provided. Shipping days are Monday-Thursday only. The Perfect Purée of Napa Valley ships to only the 48 contiguous United States. Orders with an Alaska or Hawaii shipping address will not be fulfilled. FedEx cannot deliver to Post Office Box addresses. All packages are released without signatures. To make sure that you are satisfied with your order, please fully inspect the product upon receipt. We are not responsible for product shipments that spoil due to: Packages left unrefrigerated at delivery address for extended periods of time. Packages transferred back to freight location due to customer absence at delivery address or incorrect or missing address information. Delay in delivery time or delivery cancellation due to incorrect or incomplete delivery address or due to extreme weather. All shipments are packed in an insulated foam container. Products are packed with dry ice except for orders of 6 jars and 12 jars. Upon delivery, product may not be completely frozen but should at least be cool to the touch. Upon receipt, immediately transfer product from the shipping container to your freezer. Note: In months when there are extreme heat temperatures, product may arrive thawed. Product should at least be cool to the touch. Handling Fee All orders include a handling fee for shipping materials, labor and dry ice if applicable. Product Qty. Handling Fee 1 $9.85 2 $9.85 3 $9.85 4 $9.85 5 $9.85 6 $11.53 7 $15.16 8 $15.16 9 $15.16 10 $15.16 11 $15.16 12 $16.84 Cancellations Order cancellations must be received by 8 am PST. Returns & Refunds We do not accept any physical returns due to the perishable nature of our products. If you believe that there is an issue with your order, please store the product in a freezer and contact us at (800) 556-3707 or email@example.com within 7 days of receipt. The Perfect Purée of Napa Valley stands behind the quality of our purees. If you have questions about your order or the products purchased, please contact us at 800-556-3707 or email firstname.lastname@example.org. Storage & Handling Purees, concentrates & zests The shelf life of the purees, concentrates & zests is 2 years from date of manufacture if stored frozen. This Best By date is ink-jet coded on the side of the jar. When refrigerated below 40° F, the shelf life is up to 10 days. To use, thaw jars overnight in a refrigerator or quick thaw by placing jars in a bath of cool water. Once thawed out, stir before use. Blends The shelf life of our blends is 2 years from date of manufacture if stored frozen. This Best By date is ink-jet coded on the side of the jars. When refrigerated below 40° F, the shelf life is up to 21 days. To use, thaw jars overnight in a refrigerator. Once thawed out, stir before use.